Archive for July, 2009
July 26th, 2009
“Can I keep the same phone card PIN or do I need to purchase a new calling card when the one I have runs out?”
While most of ZapTel’s phone cards can be easily recharged online through your ZapTel account, others do not have this feature available. If keeping the same PIN is important to you, make sure to check the card specifications to make sure it is a rechargeable product.
July 24th, 2009
Whether your phone calls last a few minutes or a few hours, tell us what kind of phone card user you are!
July 19th, 2009
“I am very upset about a problem I’m having with my calling card. What should I do?”
If you’re having a problem or issue with your ZapTel phone card, first let me say that I’m sorry. You may be frustrated with the situation and we don’t like to hear that anyone is upset about their ZapTel purchase. No company likes to hear that there’s been a problem with the product they’ve sold. We take every customer issue seriously and, when given the opportunity, do everything in our ability to fix any trouble a customer may be having.
July 5th, 2009
“I will be traveling outside the U.S. What would be the best card for me to purchase?”
Every day, we receive phone calls from customers asking us about using a phone card while traveling internationally. I thought it was a good time to remind everyone about how to choose the best phone card for your vacation. ZapTel offers a variety of global phone cards to choose from depending on the destination of your travels. There are a couple things to keep in mind when purchasing a global phone card.