ZapTel’s Standard for Customer Service Excellence
June 17th, 2009
Giving Phone Card Customers the Best Possible Service
“Zaptel customer service is excellent, the people are the friendliest and most competent that I have come across from any company, well done.” - Customer, Carl W.
When was the last time you had a great customer service experience? If you’re a customer of ours, we hope you say ZapTel! Our goal is to give each customer the best purchasing experience possible whether you communicate with us by phone, e-mail, feedback form, or by just placing another order with ZapTel. We do our best to assist our customers the way we’d want to be helped if we had a question or an problem that needed fixing. And best yet - we’re happy to help!
We understand that phone cards may not be the center of your world, but they can be a very important component at certain times. It’s our job to know those answers to your questions and help when you need it most.
If there’s anything about ZapTel customers seem to appreciate, it’s that we’re, well, very human. Each e-mail that’s received is personally read and addressed accordingly. Each rep who responds to a comment or answers a phone has a name and cares about helping you with your question or issue, and will work to the best of their ability to help you.
We’re kind of like that old time “mom and pop” shop you could walk in and the staff knew you by name. We can say the same for many of our customers who have returned time and again to purchase from ZapTel. Over the years, we’ve grown to know many of our customers personally and while we’ve helped them with their calling needs, they’ve helped us be a better company. It’s not every day that you come across service like that, and it’s part of our mission to keep it that way!
And here’s the thing that surprises people most sometimes - we like to hear from our customers, too! Whether you really really like something or really really don’t like something, we want to know about it. That’s the best way we can find out how to provide a better service. We take the time to listen if you take the time to talk to us.
If you’d like to tell us something in particular (good, bad or ugly…of course we hope it’s good but if it’s not we’re still listening), drop us a note at suggestions@zaptel.com.
If you find that you need assistance with your phone card, account, or if you just have a question, you’re welcome to contact our Customer Service Department at support@zaptel.com or 1-877-532-2737. We’re here to help enhance your phone card purchasing experience by giving you the best possible service.
Thank you to Dan, Ryan, Jeannette, Laura, Mike, Melissa and Danielle for helping ZapTel maintain a high standard of customer service excellence. And thank you to Ron for making this a great place for us all to work!
We’ve helped you choose a card - tell us where you call!
Where do you call most with your ZapTel phone card? Could be your parents, fiancee, friends or others in another country. Could be your business associates around the world. Help us get to know you a little better! Tell us your answer by leaving a comment below.
ZapTel Anniversary Coupon for June 17, 2009
Through Midnight tonight, take 5% off your purchase or recharge of any phone card from ZapTel. Use the following code to receive the discount:
YEASERVICE
Enter the coupon code on the Review Your Order page, and be sure to click the “Add Coupon Code” button on the page to apply the discount. Offer expires at Midnight Central Time on June 17, 2009.
This entry was posted on Wednesday, June 17th, 2009 at 6:16 am and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
