Archive for June, 2009

Phone Card Call Detail Records

June 28th, 2009

“Why do some phone cards have the cost per call listed on the call detail records and some don’t?  Why don’t all of ZapTel’s phone cards have online call detail records?”

ZapTel works with the carriers whose cards we carry to provide as many features as we can with each phone card.  This includes our online call detail records.  With these records, some carriers are able to provide us with more detail than others.  If you need complete details including call cost, it’s best to know which cards are able to display which details.

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Here’s to many happy returns! And thoughts on the future of telecom from Ron

June 19th, 2009

(Written by Ron Reimann, President of ZapTel)

ZapTel is really a great example of what happens when you pull together a great group of dedidated, caring employees, telecom providers who take pride in their quality and low cost, and loyal customers that appreciate a small company that strives for an excellent experience from first visit to your most recent telephone call.

I am proud of the business we have here;  I hope you can tell.

So what is next in telecom?

The telephone system, the cable system and the Internet are converging into one worldwide digital network carrying voice, video, and data.

What does that mean for you, who typically cares most about convenient, low cost yet high quality telephone calls from one country to another?

More choices for sure.  There are more and more ways to connect voice callers all over the world.    You might consider four factors when choosing a service:

– what equipment do you require on each end to complete a call?

– what quality level in both reliablity of connection and voice quality can you expect?

– what rate do you pay?

– how convenient is it to initiate and pay for the call?

What does this mean for the prepaid phone card service that you are so familiar with?

Well, first, all you need on each end of the call is a telephone.  Land line or mobile.

Second, ZapTel’s carriers route calls over the highest quality routes, whether they are “regular” fixed line or VoIP.

Third, phone cards have an inherent cost advantage because they are prepaid, so we don’t have the cost to create and mail bills, or to collect late bills, so rates can be lower

Fourth, payment is simple with a credit card, you can decide how much calling time to prepay, you get no suprise bills, and no long term commitment is required.

Add all that up and the prepaid phone card model has a secure place for those that value these features.

Phone Card Innovation

Earlier this week Aimee reviewed some of the innovations we already offer on most ZapTel phone cards.  What else might you expect?

Besides the obvious quest of looking for ways to lower the rates you pay, we see more and more customers that are pretty attached to their laptops, iPhones and Blackberries.  So we are researching and developing ways to enhance those devices further with our international calling services.   You should hear more about these efforts soon.

I listen to our customers for input on what they’d like to see.  So if you have an idea, please email it to me at suggestions@zaptel.com.  I read every one  and will reply if you include your contact information.

So this is the final blog write up for our 10th Anniversary Week.  Tonight at dusk the fireworks display starts.  I’m not sure how we’ll do a virtual fireworks display but here is a very nice fireworks display for you from Grant Park in Chicago: http://www.youtube.com/watch?v=SPVkboMGsu8

Tell Us Your Thoughts!

How has ZapTel made your life a little bit better? Tell us your answer by leaving a comment below.

ZapTel Anniversary Coupon for June 19, 2009

Through Midnight tonight, take 5% off your purchase or recharge of any phone card from ZapTel. Use the following code to receive the discount:

THANKS2U

Enter the coupon code on the Review Your Order page, and be sure to click the “Add Coupon Code” button on the page to apply the discount. Offer expires at Midnight Central Time on June 19, 2009.

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The Evolution of Virtual Phone Cards

June 17th, 2009

ZapTel’s Calling Cards Through the Decade

As the telecom industry has evolved, so has the versatility of ZapTel’s phone cards.   In 1999, ZapTel blazed the trail with virtual phone cards by offering the convenience of desktop delivery and 24-hour a day online self-service account management.

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ZapTel’s Standard for Customer Service Excellence

June 17th, 2009

Giving Phone Card Customers the Best Possible Service

“Zaptel customer service is excellent, the people are the friendliest and most competent that I have come across from any company, well done.” - Customer, Carl W.

When was the last time you had a great customer service experience?  If you’re a customer of ours, we hope you say ZapTel!  Our goal is to give each customer the best purchasing experience possible whether you communicate with us by phone, e-mail, feedback form, or by just placing another order with ZapTel.  We do our best to assist our customers the way we’d want to be helped if we had a question or an problem that needed fixing.  And best yet - we’re happy to help!

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Why ZapTel is the Educated Choice in Phone Cards

June 15th, 2009

Educating International & Study Abroad Students As Well As Consumers About Calling Cards

“Studying in another country is a once in a lifetime experience…Calling home to talk about it shouldn’t be.” -ZapTel International Student Calling Tips

Over the past 10 years, students have trusted ZapTel over the years to keep them connected with friends and family while they study away from home.  We’re honored to have earned this trust over the years and have taken what we’ve learned from these students to help educate all of our customers.

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ZapTel is Celebrating 10 Years in the Phone Card Business

June 14th, 2009

We’re hanging streamers and blowing up balloons at ZapTel.com to celebrate 10 years in the virtual phone card  business and helping customers ease the cost of making long distance phone calls worldwide.

Each day this  week, we’ll be celebrating in a different way with articles on how ZapTel has succeeded in our mission to provide a great calling service to our customers.  Customers can celebrate with us by commenting on our daily question or poll.  Plus, as a token of our appreciation, a different discount will be available at the end of each article to save our customers even more on their long distance and international calling.

Thank you for choosing ZapTel!  We appreciate your business and look forward to serving you in the years to come!

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Using Phone Cards from International Pay Phones

June 7th, 2009

“Will it cost me more  money to use my phone card from a pay phone  outside the USA?”

I really don’t like my answer to questions like this, but it’s the truth.  You will most likely be charged more for using your global phone card from a payphone outside the USA.  The part of my answer I don’t like is that it’sa vague  statement, and I like to be as specific as I can with our customers.  However, there are a few factors that prevent me from being more specific.

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Filters help you find the right phone card

June 2nd, 2009

“Is there a way to filter my ZapTel phone card search?”

I am a frequent internet shopper. When I shop at some of my favorite stores, they have features where I can filter my search based on price, recommendations, top sellers, etc. This helps me look for the product that fits my shopping needs without having to look at the items I already know are not on my list. ZapTel has a filtering feature that I use quite often when helping customers choose a phone card and it will help you choose the best phone card for your calling needs.
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