PHONE CARD DOCTOR: What to do if you’re having trouble adding PINless dialing to your calling card

November 3rd, 2008

"My phone card isn’t allowing me to add my phone number to PINzap™ Pinless dialing.  Why is this?"

PINzap™ Pinless dialing is a time saving feature that allows you to associate your phone number with your phone card so when you dial the access number, you’ll hear your card balance and be prompted to enter the number you’d like to call.  This feature works like a caller ID.  When you dial the access number for your phone card, it ID’s your phone number and associates it with your phone card PIN.

If you’re trying to use your PINzap™ Pinless Dialing with your ZapTel calling card but are having trouble, here are a few troubleshooting steps we follow in Customer Service:

 

Double check the steps you’re following to use PINzap™. 

I’ve spoken with a couple customers who thought that PINzap™ Pinless Dialing was automatic with their ZapTel account.  There’s actually a couple of easy steps that you need to follow to set this up:

  1. Log on to your ZapTel account with your e-mail address and password.
  2. Once you are logged in, you will be in your account dashboard. Under PIN Options, click on the link that says PINzap™ pinless dialing.
  3. On the left side of the next screen there is a box that says ZapTel PINzap™ Registered Numbers. Click on the link that says Click to register a new phone number.
  4. Add the 10-digit phone number you’d like to associate with your phone card. You can also add a label for the number, such as Home or Cell, to help you organize the numbers you have in PINzap™.
  5. Click the Add button once you’ve typed in your phone number and label.
  6. You’re now able to call the access number from the phone number you’ve associated with your card to immediately access your ZapTel phone card.

If you’ve tried these steps but are being told that either you cannot add this number or that the number is associated with another card, please look at the next troubleshooting steps.

 

Check the PINzap™ you have on your other phone cards. 

Since PINzap™ works like a caller ID, your phone number can only be associated with one PIN per toll free access number.  For example, if you just purchased a Flying Colors phone card but had one in the past and used PINzap™, you will need to delete the PINzap™ on your previous Flying Colors card and add it to your new PIN.  To delete the PINzap™ from a phone card, follow the first two steps of adding PINzap™ to your calling card.  Next to your phone number, there is a big red X.  Click on this X and the number will be deleted from PINzap™.

 

Remove PINless dialing from other phone cards you’ve purchased from other providers. 

If you have used PINless dialing through a different phone card company than ZapTel, it is possible that our phone cards are using the same network.  You will need to contact the previous phone card company you used and ask them to remove your phone number from PINless dialing.  We cannot request this for you due to privacy standards. 

 

Still need help?  Just ask! 

If you’ve tried all of these troubleshooting steps and are still having trouble, send us an e-mail at support@zaptel.com and one of our Customer Service Representatives will help you.

 

Click here to learn more about PINzap™ Pinless Dialing. 

 

ZapTel carries 21 phone cards with PINzap™ Pinless Dialing available:

 

Phone Card Coupon for Week of November 3rd

Through November 9th, receive a 5% discount on the purchase or recharge of any ZapTel phone card with PINzap™ Pinless Dialing (see cards in the above list). Use the following code to receive the discount:

ZAPCALL

Enter the coupon code on the Review Your Order page, and be sure to click the "Add Coupon Code" button on the page to apply the discount. Offer expires at Midnight Central Time on November 9, 2008.

This entry was posted on Monday, November 3rd, 2008 at 9:29 am and is filed under Phone Card Tips. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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