Archive for September, 2008

How to obtain phone card records for United States fiancee visas

September 29th, 2008

"My fiancée lives in another country and I need my call detail records for her visa.  What phone card is best for me to buy?"

Almost weekly, we have a customer ask for call records to help them obtain a visa for their fiancée.  Customers have told us that their fiancée’s visa application requires them to show proof of their relationship.  Obtaining your call detail records can be an important part of this.  ZapTel carries a number of products where you can obtain records.

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How to place a call from the US to Mexico

September 26th, 2008

 

Country Code for Mexico

To call from the U.S. to Mexico you need to dial

011 + 52 + City Code + Number

 

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How to use a phone card – calling cards are quick, ease and save you money

September 22nd, 2008

"I’ve never used a phone card.  What are the steps to use a phone card?"

Phone cards are easy to use from any phone at any time.  While rates and fees may vary from one provider to another, the basics on how to use a phone card remain consistent.

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PHONE CARD DOCTOR: Using your phone card from hotels outside the US

September 15th, 2008

"I am trying to use my global phone card from a hotel outside the U.S., but I cannot connect to the access number.  Why is this happening?"

Many hotels outside the U.S. may block phone cards from being used from their phones.  This is usually the policy of the hotel and is not in the control of the phone card carriers.

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Track international calls made with your phone card with call detail records online

September 8th, 2008

"How can I use a phone card to track my calls?"

There may be a number of different reasons why you need to track the calls you make with your phone card.  Here are a few that we hear about in Customer Service:

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How to place a call from the US to the Philippines

September 5th, 2008

Country Code for the Philippines

To call from the U.S. to the Philippines you need to dial

011 + 63 + City Code + Number

 

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Make your second ZapTel purchase a recharge to your existing calling card PIN

September 1st, 2008

"I’m a new customer. I want to put more money on a PIN than what’s available. Do I need to buy more than one PIN?"

All of ZapTel’s rechargeable phone cards are available in denominations that are less than the available recharge denominations. Many customers like to bulk up on the credit available on their phone card. Sometimes this can be if they are planning a trip and won’t have access to a computer to recharge. Other times it’s to set out a budget for themselves.

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