Archive for September, 2008
September 29th, 2008
"My fiancée lives in another country and I need my call detail records for her visa. What phone card is best for me to buy?"
Almost weekly, we have a customer ask for call records to help them obtain a visa for their fiancée. Customers have told us that their fiancée’s visa application requires them to show proof of their relationship. Obtaining your call detail records can be an important part of this. ZapTel carries a number of products where you can obtain records.
September 26th, 2008
Country Code for Mexico
To call from the U.S. to Mexico you need to dial
011 + 52 + City Code + Number
September 22nd, 2008
"I’ve never used a phone card. What are the steps to use a phone card?"
Phone cards are easy to use from any phone at any time. While rates and fees may vary from one provider to another, the basics on how to use a phone card remain consistent.
September 15th, 2008
"I am trying to use my global phone card from a hotel outside the U.S., but I cannot connect to the access number. Why is this happening?"
Many hotels outside the U.S. may block phone cards from being used from their phones. This is usually the policy of the hotel and is not in the control of the phone card carriers.
September 8th, 2008
"How can I use a phone card to track my calls?"
There may be a number of different reasons why you need to track the calls you make with your phone card. Here are a few that we hear about in Customer Service:
September 5th, 2008
Country Code for the Philippines
To call from the U.S. to the Philippines you need to dial
011 + 63 + City Code + Number
September 1st, 2008
"I’m a new customer. I want to put more money on a PIN than what’s available. Do I need to buy more than one PIN?"
All of ZapTel’s rechargeable phone cards are available in denominations that are less than the available recharge denominations. Many customers like to bulk up on the credit available on their phone card. Sometimes this can be if they are planning a trip and won’t have access to a computer to recharge. Other times it’s to set out a budget for themselves.