Archive for August, 2008

How to place a call from the US to the United Kingdom / Great Britain

August 29th, 2008

Country Code for the United Kingdom / Great Britain

To call from the U.S. to the United Kingdom you need to dial

011 + 44 + City Code + Number

 

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PHONE CARD DOCTOR: What to do when you hear call cannot be completed as dialed

August 25th, 2008

"I’m trying to call a phone number I know is correct but I hear a message that my call cannot be completed as dialed.  How do I know that I’m correctly dialing?"

We hear this problem often in Customer Service, and in most cases, the problem is a simple dialing error.  Sometimes it can be difficult to immediately identify where the error is being made.  Here’s what we do in Customer Service to make sure international numbers are being correctly dialed.

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How to place a call from the US to India

August 22nd, 2008

Country Code for India

To call from the U.S. to India you need to dial

011 + 91 + City Code + Number

 

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How to make sure you’re getting the most minutes out of your phone card

August 18th, 2008

"I never seem to get the number of minutes I think I should get with my phone card. Why is this?"

Before you purchase a phone card from ZapTel or anywhere else, always make sure to read all the specifications for the card. Some cards have flat rates per minute and bill in full minutes or seconds, but others may have fees that will affect the total number of minutes you’ll receive.

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Using a phone card to call to China – International calling card details

August 15th, 2008

How to place a call from the US to China

 

Country Code for China

To call from the U.S. to China you need to dial

011 + 86 + City Code + Number

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Phone cards for employees traveling overseas for meetings and work

August 11th, 2008

"My company is sending employees overseas for a meeting.  What ZapTel phone card would be best for them to use to call home?"

ZapTel makes buying and managing phone cards for your employees quick and easy.  A number of our corporate customers like purchasing the True North calling card for their employees who have to travel out of the US for business.  The True North card can be used from over 100 different countries and card balances can easily be maintained through your online account.  For companies who are sending their employees to the US for business, the Call the World card has been a great solution for their calling needs. 

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PHONE CARD DOCTOR: Resolving invalid PIN issues with your calling card

August 4th, 2008

"I tried to use my PIN, but I get a recording saying that it’s invalid.  What could be wrong?"

We occasionally come across a customer who is getting a message that their PIN is invalid.  There could be a number of simple errors that could be causing this, many of which I have made as well with my own phone cards. 

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