Buy your phone card from an honest company

May 5th, 2008

How can I make sure that I am purchasing a reputable phone card?

I know what you’re thinking…ZapTel is going to tell me that honestly, ZapTel is the most honest phone card store, honest! And I’m just supposed to believe that? Well, honestly (ok I’ll stop that) I do work for ZapTel so you should look for other evidence besides my saying so.

One of the best ways you can make sure that you’re buying a reputable phone card is by purchasing it from an honest company. It’s a big part of ZapTel’s objective to be that honest phone card company. We make sure that we list every detail available with a phone card from rates to additional fees along with giving our customers other useful information about phone cards so you and others can make the best choice for your calling needs.

But if you’re like me, you probably shop around a little before you make a purchasing decision. Here are 4 things to make sure you review before you make your phone card purchase, whether you choose ZapTel or another company:

 

Read everything about the phone card you’re considering

This is also known as the "fine print." On ZapTel’s site, this information can be found by clicking on the name or image of the phone card. This brings you to the card specifications page. Each card has one that includes 4 tabs:

  • About This Card: This tab lists what you would normally see on the back of a physical phone card if you were to buy one in a store. Make sure to review the surcharges, service fees, billing increments, etc. that could affect the overall number of minutes you will receive with your phone card.
  • Instructions: This is where you will find the dialing instructions for the phone card along with the service provider’s warranties and product information.
  • Access Numbers: Just as it sounds - a list of all the access numbers for that particular phone card.
  • Rate Table: This tab lists all the rates for the phone card. This table will also list connection fees if the card has any.

This is all information that every phone card store should be providing for you on the web. If they don’t, I wouldn’t be buying a phone card from them.

 

Read up about the company you’re considering

Every online phone card store should have an area about the site. To read ZapTel’s, click here. Also, the Better Business Bureau is a great place to reference when wanting to make sure the company is reputable. ZapTel has been BBB accredited since February 2005.

 

If you have a question and don’t find the answer on the site, ask Customer Service

Every company should have a helpful Customer Service staff who can answer any question you may have. Now I may be a little biased, but I think most customers by far find ZapTel’s staff the most friendly and helpful. Not only do we help customers, but if you ask us a question we’ve not had before, we take note of it and sometimes I get another topic to talk about.

 

Do the math

Compare the rates per minute along with any other fees the card you’re considering may have. Click here to see my posting on how to do the math when comparing phone cards.

 

If you don’t feel comfortable with a company after reviewing these 4 things, then I wouldn’t purchase a phone card from that company. If ZapTel doesn’t pass my test, we want to know! Drop us a note at suggestions@zaptel.com if you have a suggestion or feedback for us. Both Ron (our CEO) and I read the feedback you send us and do what we can to make this the place you want to purchase your phone card.

 

Phone Card Coupon for Week of May 5th

Through May 11th, receive $1 off your purchase of a new phone card PIN from ZapTel. Use the following code to receive the discount:

TRYZTEL

Enter the coupon code on the Review Your Order page, and be sure to click the "Add Coupon Code" button on the page to apply the discount. Coupon offer valid only for new PIN purchases. Excludes recharges and cellular refill cards. Offer expires at Midnight Central Time on May 11, 2008.

This entry was posted on Monday, May 5th, 2008 at 4:15 pm and is filed under Phone Card Tips. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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